OPERATIONS WATCHKEEPER

  • Job Reference: 2410
  • Date Posted: 16 May 2018
  • Location: Henley-on-Thames, Oxfordshire
  • Salary: £33,000 to £34,000
  • Sector: Call Centre / Customer Service, Consulting & Corporate Strategy, Insurance & Superannuation
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Nick Everard

Job Description

OPERATIONS WATCHKEEPER / DESK LEVEL MANAGER – Leading Insurer

 

Location: Henley on Thames

 

Salary: c£34k + corporate benefits (including 33 days holiday)

 

ROLE PURPOSE

 

This organisation assists clients of its owner, a leading insurance company, in risk mitigation and in the management of insured events such as kidnap and ransom, political evacuation / political risk and general security eventualities when these occur.

 

Essentially it is an Operations Centre, very similar to a military one: you will be part of a 9 strong team (mixed ex-military / political sciences, with two people being on duty at any one time); the first point of contact for Clients, providing telephone based advice and support to a global client group.  You will also be involved in Preventative and Incident Response planning, report writing and execution. 

 

The team currently operates a 16-day shift pattern.

 

Our client has specifically asked for relevant military expertise in filling this role.  Successful candidates in the past have been at high grade Sergeant / Corporal level, and have come from Inf, R Sigs, Int Corps, RMP and RE, though there is no barrier to other Service backgrounds.

 

ROLE DELIVERABLES

 

  • Ensure the requirements of external legislation and regulations (e.g. Financial Conduct Authority, Lloyd’s legislation, Money Laundering/Proceeds of Crime, Data Protection, Health & Safety), company best practice and other general business compliance procedures are adhered to at all times.In short – apply SOPs.
  • Be prepared to assist in contingency planning and the coordination of responses to global incidents and crises.In short – Operational Watchkeeper.
  • Communicate effectively with internal and external stakeholders to provide initial incident support.In short – provide regular Sitreps.
  • Monitor world current affairs and research designated regions, events and incidents to develop an intelligence picture, sending reports if required. In short – Intelligence Analysis.
  • Work effectively as a member of a small team, enabling continuity of service 24/7.The work therefore involves some shifts in unsociable hours.In short – Team Player.

 

CORE COMPETENCIES

 

Client orientation

Demonstrates a desire to work with, serve and be as helpful as possible to clients (internal / within the firm and external).  Applies initiative and tenacity in anticipating, understanding, delivering and aiming to exceed expectations.

 

Communication

Communicates information clearly, concisely and coherently with a range of different audiences to satisfy their needs and interests: adapts style and language to suit the audience.  Plain English, correct spelling and good grammar are essential.

 

Continuous learning (personal learning and development)

Takes a proactive approach, and actively seeks feedback and opportunities to develop and improve competence, both inside and outside of the company: displays an ongoing commitment to learning and self-improvement.

 

Results orientation

Demonstrates determination, flexibility and a willingness to adapt approach in order to deliver high quality results on time (‘mission command’). Consistently strives to meet or exceed expectations.

 

Risk and regulation

Understands or can quickly pick up the legal and regulatory frameworks that apply to company business, appropriate business standards and the importance of complying with these at all times; can accurately describe the financial, reputational and other risks that arise from non-compliance.  Understands the key risks and controls impacting own role.

 

Teamwork and collaboration

Collaborates and networks easily with a range of people; both internally and externally; to develop mutually beneficial long-term relationships; cooperates across the business to build their credibility as a team player and valued colleague.

 

ESSENTIAL COMPETENCIES

 

Planning and organising

Sets priorities and takes an organised approach to work, setting realistic timescales to achieve objectives within deadlines.  Calm under pressure.

 

Quality and accuracy focus

Maintains high quality standards and accuracy in the output produced, even with pressing deadlines, and encourages others to meet similar standards: a team player.  Evaluates work to achieve accurate results and high levels of excellence, recommending improvements where necessary.

 

Technical and professional knowledge and skills

Pursues and acquires relevant technical, professional qualifications and applies their knowledge, skills and experience to the role.  Builds on their knowledge and skills and uses these to develop others.

 

EDUCATION / QUALIFICATIONS

 

At least 3 years’ military service in the British Armed Forces - Essential

Risk Management Qualification – Desirable but not essential

Insurance Markets knowledge – Desirable but not essential

Language skills – Desirable: French and Spanish in particular, but all linguistic skills useful

Private security or maritime security experience – Desirable

 

Interested?  Send your CV in Word and short covering letter outlining your suitability / earliest availability to info@j1consulting.co.uk by COP Tue 31st May 2018.  Nb you must be available for Client interview if selected on 12 / 13 June.